AI LIVE CHAT AND CHATBOT AUTOMATION
AI Live Chat and Website Chatbot Automation
Answers website enquiries instantly, books appointments, and follows up by SMS and email, paired with your AI receptionist so nothing falls through the gap between channels.
Integration
Partners
AI Live Chat and Website Chatbot Automation
Turn website visitors into booked appointments with instant AI conversations, automated follow-ups, and seamless calendar booking — working alongside your AI receptionist.
AI live chat answers questions on your website the moment a visitor asks them, day or night, and can book an appointment straight into your calendar without a person picking up the conversation. Paired with an AI receptionist, it means a client gets the same standard of response whether they call, message your website, or get in touch outside office hours.
SMS and email automation
A chat conversation does not have to end when the visitor closes the tab. Follow up messages, appointment confirmations, and reminders go out automatically by SMS or email, configured around your practice’s actual process rather than a generic drip sequence. If a chat gets abandoned partway through, an automatic follow up gives the enquiry a second chance without anyone having to remember to send it.
Built to work alongside your AI receptionist
Live chat and phone calls are not separate problems. A visitor who does not get an answer on your website will often pick up the phone instead, and a caller who cannot get through will often try your website next. We configure live chat to pair live chat with an AI receptionist, so an enquiry gets the same answer and lands in the same place regardless of which channel a client tries first.
Built for accountants
For accountants, the chatbot is configured around the questions clients actually ask. Document requests, deadline queries, new client enquiries, as well as integration with the same systems as your AI receptionist for accountants, so a client’s file stays in one place whether they called, messaged, or used your live chat.
Booking automation
A chat that identifies a booking need can move straight into your calendar, checking real availability and confirming the appointment without a back and forth email chain. It is configured against the same calendar and practice management software as your AI receptionist, so a booking made through chat shows up exactly where a booking made by phone would.
HOW IT WORKS
How Your AI Chat Agent Works
01. Greets & Understands
Opens naturally and understands plain English questions.
Step 2
03. Qualifies The Lead
Captures name, contact and what they need, then scores it.
STEP 4
Step 1
02. Answers The Question
Services, fees and deadlines, answered instantly.
STEP 3
04. Books Or Hands Over
Books from your live diary, or passes to your team with full history.
What One Automation Actually Looks Like
Here is a single workflow from start to finish. A lead comes in, gets a welcome, and the system waits to see if they reply. If they do, your team is notified and the lead moves forward. If they go quiet, a follow up sequence keeps working in the background.
Every call, booking and lead. One place.
Track it all from your CRM, or on the go from our integrated mobile app.
Frequently Asked Questions
How does AI live chat work on a website?
It answers a visitor’s questions in real time using a script configured around your business, escalates anything it cannot handle, and can book an appointment or capture an enquiry directly, without a person monitoring the chat.
Does it work alongside an AI receptionist, or instead of one?
Alongside. Live chat and an AI receptionist are configured to work as one system, so an enquiry gets the same answer whether it comes in by phone or through your website, and everything lands in the same place rather than two disconnected records.
Can it send follow up messages automatically?
Yes. SMS and email follow ups, confirmations and reminders go out automatically, configured around your process. An abandoned chat can trigger a follow up rather than simply disappearing.
Can it book appointments directly?
Yes. Once a chat identifies a booking need, it checks real availability in your calendar and confirms the appointment, using the same calendar and practice management integration as your AI receptionist.
How much does AI live chat cost?
Pricing depends on chat volume and which systems it needs to connect to, similar to an AI receptionist. Our AI receptionist cost guide covers the same tiered structure that applies here, ask us for a specific quote covering both together.