AI Live Chat That Captures Every Website Visitor

Old chat pop-ups follow a fixed script and break the moment a visitor asks something off-list, usually falling back to "please email us". Our AI live chat is trained on your actual business, so it answers real questions naturally and in your firm's tone, the way a knowledgeable team member would. It understands context, handles follow-up questions and, when it genuinely doesn't know something, it says so and captures the visitor's details for your team instead of guessing. The difference is a real conversation versus a glorified contact form.

No, because it only draws on information you have approved. During setup we train the agent on your services, fees, deadlines and FAQs, and you sign off exactly what it is allowed to say before it goes live. Anything outside that scope, it doesn't invent, it offers to have your team follow up. Every conversation is logged and readable, so you can see precisely what the agent told each visitor. That is more oversight than you have over most staff answering the phone.

Yes. It connects to Google Calendar, Microsoft Outlook, iCloud and most practice management systems. When a visitor wants to book, the agent checks your real-time availability, offers open slots, and books directly into your diary. It respects working hours and buffer times, then sends confirmation and reminder messages by email and SMS to cut no-shows. The visitor can reschedule through a link, and the booking appears in your calendar the moment it's made.

Every lead is sent to you instantly by email and logged in your CRM, with the full chat transcript attached so you follow up with full context. The agent captures the visitor's name, contact details and what they need, and scores the enquiry so high-value prospects are flagged. Nothing sits in a chat log waiting to be found. By the time you read the notification, you already know who they are, what they want and how urgent it is.

Yes, and that is where it earns its place. Evenings, weekends and bank holidays are when most people research a firm and when your competitors' websites go quiet. The agent answers questions, qualifies enquiries and books appointments at 9pm on a Sunday exactly as it would at 11am on a Tuesday. Around 40% of enquiries happen outside 9-to-5, and those are the ones a contact form usually loses.

Most firms are live within a few days. We train the agent on your services and information, you review and approve what it can say, and we add one line of code to your website. There is no rebuild, no downtime and no new software for you to learn. It works on any website platform. From first call to going live is typically under a week.

Yes. It is built for UK professional services firms where accuracy and confidentiality matter. You approve every answer the agent can give, so it stays within your compliance boundaries, and every conversation is recorded and retrievable for your records. It handles the profession-specific questions generic chatbots miss, from Self Assessment and VAT to conveyancing and fact-finds. For anything needing professional judgment, it captures the details and hands over to your team rather than advising.

Our AI live chat starts at £350 a month on the Starter Package, with a one-time £400 onboarding fee and no long contracts. At that level the chat agent answers common questions about your services 24/7, captures leads to your CRM and books appointments. If you want a chat agent custom trained on your firm's full knowledge, alongside a 24/7 AI Voice Receptionist, that's our Pro Package from £650 a month. One new client won from the chat usually covers the cost several times over. Full details are on our pricing page.

All data is stored on UK servers and handled in line with UK GDPR. Conversations are logged securely, access is controlled, and visitor details are only used to respond to and follow up on their enquiry. Full detail is in our privacy policy.