Business Automation
Every Follow Up, Handled Automatically
Capture every lead, reply in seconds, and book more appointments. It runs on its own, in your name, day and night.
One System Running Quietly Behind Your Business
Every enquiry lands in one place, wherever it came from. From there the system replies, books, reminds and follows up using rules you approve. You see the bookings and the results. You do not do the chasing.
What is business automation?
Business automation is software that does repetitive tasks for you the moment they are triggered. Someone fills in a form, misses a call or books an appointment, and the right message goes out straight away. There is no copying between systems and no forgotten follow up. It runs the same way every time, so your response never depends on someone being free to send it.
Most businesses start by automating the jobs that eat the most time:
- Answering every call manually, one at a time
- Chasing leads from a spreadsheet
- Following up inconsistently
- Hiring just to keep up with volume
What You Can Put on Autopilot
Capture Leads
Every enquiry from your website, forms and ads lands in one place automatically.
Instant Reply
New leads get an email and a text within seconds, not hours.
Book Appointments
Prospects book straight into your live calendar. Confirmations and reminders send on their own.
Follow Up and Nurture
A short sequence keeps new enquiries warm until they are ready to book.
Cut No Shows
Reminders go out before every appointment by email and text.
Request Reviews
When a job completes, the system asks for a Google review at the right moment.
Win Back Quiet Clients
Dormant contacts get a relevant message that gives them a reason to return.
Onboard New Clients
Every new client gets the same professional welcome from the moment they sign.
SMS Automation
Text messages get read, almost all of them, within minutes. That makes SMS the fastest way to reach a lead before they move on to someone else. Your system sends the right text automatically at the moment it matters, all from your business number.
98%
of text messages are opened, most within minutes.
Appointment Reminders
A friendly text the day before and an hour before, so people actually turn up.
Missed Call Text Back
A call goes unanswered and within 30 seconds the caller gets a text with a booking link.
Review Requests
A single text at the right moment turns a happy client into a public review.
Text Conversations
Replies come back into one inbox your team already uses. No app juggling.
Email That Follows Up So You Do Not Have To
New enquiries rarely buy on day one. The system sends a short, useful sequence over the first few days so your business stays front of mind. Quiet contacts get a separate reactivation message based on their history, not a generic newsletter.
Welcome Sequence
Every new lead gets an instant, personal welcome.
Nurture Sequence
A three to five day run of relevant messages that builds trust before the call.
Reactivation
A specific reason for past clients to come back, sent automatically.
The Business You Lose By Replying Late
Most enquiries go to whoever answers first. When your reply takes hours, the lead has already spoken to someone else.
Responding within an hour can make you 7× more likely to qualify a lead. And while hiring a full-time receptionist can cost around £28,000 a year, automation can handle the first response without adding another full-time salary.
of calls to UK small businesses go unanswered.
What One Automation Actually Looks Like
Here is a single workflow from start to finish. A lead comes in, gets a welcome, and the system waits to see if they reply. If they do, your team is notified and the lead moves forward. If they go quiet, a follow up sequence keeps working in the background.
The Difference One System Makes
Without Automation
- A 5:45pm call goes to voicemail and is gone by morning
- An enquiry form sits unseen until next week
- No reminder is sent, so the prospect does not show
- A job completes and the client hears nothing
- Quiet clients drift away without a word
- A missed call triggers a text within 30 seconds
- Every form gets an instant reply and a nurture sequence
- Automated reminders cut no shows measurably
- Completed jobs trigger a review request on their own
- A win back sequence runs without anyone asking
One Place. Every Channel.
Phone, SMS, email and booking all run from a single client management system. It works alongside the software you already use, not instead of it.
Simple Plans That Grow With You
STARTER
£350
/month
- Live AI chat (24/7 instant responses)
- Lead capture forms connected to CRM
- Automated email and SMS sequences
- 5-page website with SEO
Best for: Solo practitioners or 2 person firms
PRO (MOST POPULAR)
£650
/month
- Everything in Starter
- AI Voice Receptionist (24/7 phone answering)
- Smart booking that syncs your calendar
- Full CRM automation and pipeline management
Best for: Growing practices (2-12 staff)
PREMIUM
£950
/month
- Everything in Pro
- AI Voice outbound calling (warm leads and past clients)
- Win back campaigns
- Support and quarterly strategy reviews
Best for: Established firms (12+ staff)
Every call, booking and lead. One place.
Track it all from your CRM, or on the go from our integrated mobile app.
Frequently Asked Questions
Business automation is software that carries out repetitive tasks for you as soon as they are triggered. A form is filled in, a call is missed, an appointment is booked, and the right message goes out instantly. Nothing waits for someone to be free. It runs the same way every time, so your response stays fast and consistent without anyone chasing it.
Most businesses automate the jobs that eat time and get forgotten. That means replying to new enquiries, booking and confirming appointments, sending reminders, chasing documents, asking for reviews and winning back quiet clients. You can start with one and add more later. The best place to start is usually your slowest step, which for most firms is the first reply to a new lead.
No. A chatbot answers questions on your website. Business automation runs across every channel at once. A text goes out within 30 seconds of a missed call, booking sequences and reminders send on their own, nurture emails keep leads warm, and review requests fire at the right moment. All of it runs without anyone on your team pressing a button.
No. The system is built and configured for you, then handed over ready to run. You do not write any rules or connect any tools yourself. Day to day, your team simply sees more bookings and more replies coming in. If you want a message or a sequence changed, you ask, and we update it for you.
No, it removes the repetitive work your staff should not be doing anyway. Chasing, copying, reminding and sending the same messages all get handled for you. That frees your team for the work that needs a human, like advice, relationships and closing. Most owners use automation to grow without hiring, not to cut the team they have.
Zapier and Make are DIY tools you have to build, connect and maintain yourself. This is a done for you system. We design the workflows, write the messages, connect your phone, SMS, email and calendar, then keep it running. You get the outcome, not a project. For most owners that is the difference between automation that works and automation that sits half finished.
Missed call text back sends an automatic text the moment a call goes unanswered. Within 30 seconds the caller gets a friendly message from your number with a link to book. It matters because most people who reach voicemail never call back, they just try the next business. A fast text catches them while they are still deciding.
No. It handles your client facing communication while your existing software handles everything internal. Your accounting, CRM, practice management and booking tools keep working as they do now. The automation fills the gap those tools leave, which is fast and consistent follow up. Nothing you already rely on has to change.
Plans start at £350 a month for lead capture, live chat and automated email and SMS sequences. The Pro plan is £650 a month and adds phone answering and full pipeline automation. Premium is £950 a month for firms that want outbound calling and win back campaigns too. Message and call usage is billed at cost with no markup. Full pricing is on our pricing page.
Most setups take one to three weeks depending on the plan. Lead capture and automated messaging go live fastest. Plans with phone answering take a little longer because the voice AI is trained on your business. Nothing disrupts your current phone or systems during setup, everything runs in parallel until you approve go live.
Yes. All data is hosted on UK servers under UK GDPR, and every interaction has a full audit trail. A data processing agreement is provided at onboarding, suitable for regulated businesses including accountants, solicitors, mortgage brokers and surveyors. You stay in control of your data at all times.
Yes. Every message and workflow is written for your specific business, not a generic template. The wording, the timing and the sequences all reflect how you work and what your clients expect. If your industry has its own terms and deadlines, those go in too, so it reads like it came from your own team.
Your dashboard shows calls answered, appointments booked, leads captured and revenue recovered. Every message and call is logged and searchable. Most owners see the return within the first quarter by comparing new clients won against the monthly cost. If a sequence is not performing, we can see it and adjust it.
Yes. Start with the plan that fits where you are now and expand when you are ready. Most businesses begin with missed call text back and smart booking, then add nurture, reviews and win back campaigns once they see the first results. Moving up a plan takes a few days and most owners do it within their first 90 days.